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Terms & Conditions

Please read the following information. You are deemed to have read and accepted our standard trading terms when you submit an order. Dispatch - All orders are shipped first class by Royal Mail.

  CReturns Policy Orders are carefully packed to ensure they do not get damaged in transit. In the unlikely event that you should receive damaged or faulty goods, contact us on 0800 910 10 60 Payment

  Site payment is by means of the PayPal or Google Pay secure payment system. See / for further details. Privacy

  Other than for the purpose of delivery, Estuary Fish Merchants will not disclose customers information. Please Read these Terms and Conditions carefully. Under law we may not enter into a contract with any person under the age of 18. By placing an order you declare that you are at least 18 years of age and accept these terms and conditions. Your statutory rights. Nothing contained in these terms and conditions will affect your statutory rights as a consumer. The site. We reserve the right to change any details and prices on this site at any time and without prior notice. Prices. We endeavour to ensure our prices stated on the website are correct at all times. However, our products are subject to market forces and we reserve the right to change the price at any time and without prior notification. If you have placed an order affected by a price change we will contact you to gain your consent to continue with the order or offer refund. Availability Most of the items offered on our web site dependent on fish landings/ Seasonal variations/ Weather conditions etc and as such are subject to availability. Where you order an item/ items that are not available we will contact you to suggest and offer an alternative or offer a refund. Placing orders. Orders can be placed on line or via our freephone 0800 910 10 60

  We must have your order by 10am the day before despatch to ensure the order is processed to your requirements. Special deliveries and Saturday Deliveries are £20.00. Please contact us direct on our free phone number for more details All orders are packed in sealed polystyrene boxes with their own reusable refrigerated strips to ensure the product arrives with you in excellent condition. Someone over 18 years of age must sign for deliveries. Unfortunately we are unable to give any exact delivery times and we cannot accept liability if you are unable to accept delivery of the package. The more information you can give to pass onto the delivery company the less likely we are to encounter a problem. Details could include contact telephone numbers and instructions what to do if you are not present when delivery is made. Guarantee. We aim to do everything we can to ensure that your product arrives with you in perfect condition. If you are unhappy with your order you must contact us immediately upon receipt of goods. Our products must be refrigerated immediately upon receipt.

  Payment. We accept debit cards (except Amex and Diners Card) and will process your payment prior to the dispatch of your order. Should you order a product that is not available on the day of dispatch we will contact you and offer you a refund or an alternative. Cancellation of orders. Orders can be cancelled anytime up to 10 am on the day prior to dispatch (the closing time for acceptance of orders). We will refund any payment you have made but reserve the right to charge 1% of the order value to cover the costs of handling your payment and credit. Customer support. You may call us on 0800 910 1060 at any time of the day or night. If the line is not attended, please leave a message. We aim to respond to all calls within 24 hours except at weekends / public holidays.Complaints handling. We sincerely hope that you never have cause to complain about our service or products. If despite our best efforts you do have a complaint, please email us at giving us as much information as you wish. We will try to acknowledge your complaint within 1 working day, and to contact you to say how we propose to resolve it within 5 working days. Liability. (a) Estuary Fish Merchants Ltd shall not be liable for any failure to deliver the products arising from circumstances outside their control.

  (b) Estuary Fish Merchants Ltd liability for any loss (and/or damage) whether direct or indirect, consequential or howsoever caused shall be limited either to the cost of the products or the replacement of the products. Privacy Statement. We are committed to protecting your privacy.

We are not responsible for orders delivered without a signature. All orders can be tracked and an hour time slots are now given. By Parcel force

We will only use the information that you have provided us lawfully (in accordance with the Data Protection Act 1998). We will not pass information onto a third party unless requested to do so by Law. If you have an issue regarding the use of your details please contact Mr D Rawlings VAT. Where applicable VAT is included.

Address: 1456 London Road, Leigh-on-Sea, Essex, SS9 2WN
Freephone: 0800 910 10 60